Need Order or Account Help?

Forgot Password

Click here to visit your account login and click "Forgot."

Reward Points Missing

As a reminder, reward points expire every 6 months when there is no purchase activity on your account. As long as they have not expired, typically clearing your browser cookies and cache will do the trick. You should be able to visit your browser history page and see these options.

In addition: for a variety of reasons, we have decided to discontinue our rewards program at this time. The Rewards Program closes on 11/1/2021, at which point your point balance will no longer be usable. You will continue to be able to earn new points until 6/1/2021, at which point new orders and actions will no longer earn you additional points.​​

To give our members the best opportunity to use their points, you will be able to spend your existing balance until 11/1/2021. ​​

At this time we are unable to share any information on possible programs or offers that may be presented in the future.​​

Unable to see Purchase History

If your order was placed via the web site and you were logged in, you should be able to see your order history. Unfortunately, orders placed over the phone or as a guest will not be listed on your account and we are not currently able to add the information to your account. We are currently working on system enhancements to ensure future orders are listed on your account. We sincerely apologize for any inconvenience this may cause. 

Unable to see Replacement Order in Account 

Unfortunately, all replacement and part orders are not currently able to be seen on your online account. You may contact us here if you need information on either of these.

Need to check the status of order or order placed as a guest online

Whether logged in or not, you are able to check the status of your order online if it was placed on our web site. Click Here and enter your order number and email address to check the status of your order.

Need Shipment Tracking Updates

When you track your order using the link sent to you via email with your order shipment, those tracking updates are typically complete, however, sometimes the data does not import properly for you to get an accurate update. If this is the case, review your email to identify the shipping carrier and track the shipment directly on their web site. You may call the carrier at any time to ask questions about the status of your shipment. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Please sign in to leave a comment.