All orders shipped via R&L Freight will only be delivered to the address listed as your shipping address via an appointment for residential addresses. Please ensure your shipping phone number is the best number to reach you as the carrier will call you to schedule it for residential addresses.
If they are not able to reach you, the shipment may be returned to Shipper. Return shipping costs may apply and will be deducted from your final refund.
Any address changes requested after your order ships will incur a "reconsignment fee" that will be payable by the purchaser of goods.
You may also contact the carrier to set up your appointment directly via the number below once your tracking updates.
Business addresses will be delivered without an appointment please ensure there is someone available during regular business hours : 8a-5p.
*Please note: Each local terminal handle deliveries differently. Please reach out to the carrier directly if you would like to discuss your delivery.*
*Missed appointments may be assessed a redelivery fee that must be paid to the carrier by the customer prior to re-delivery.
*Typically the delivery date listed on the web site is to the local terminal, not to your address for residential addresses. Please do not plan to receive delivery at a residence based on this estimated delivery date.
*You will need to be present to receive the shipment, and many times shipments will be delivered curbside.
*If there are any items missing or damaged on your shipment, it must be noted on the proof of delivery form so that we can quickly work on getting it remedied.
R&L Carriers Freight Customer Service: 1-800-543-5589
