Ordering & Checkout FAQ


After I checked out, why didn’t I receive an order confirmation or error message?

- It’s likely that your order was not successfully processed. Please call our sales representatives at 888-794-1455 and they will confirm the order or place the order for you.


Why are items no longer showing in my cart?

- Please ensure you are logged in. If you add items to your cart before you log in, they may not remain in your cart.


When trying to checkout, why is the system telling me my address is invalid?

- Please ensure you are fully spelling the address, including information such as route, county, road, street, etc. If this does not work, it’s likely that your address is not identifiable with our address capture system. Please call us at 888-794-1455 and we will help you place your order.


Can I choose expedited shipping for my order?

- If you chose to add Standard Shipping to your order, if that ships ground (under 150 pounds) generally arrive in 3-7 business days. Orders that ship freight (over 150 pounds) generally arrive in 7-10 business days with an appointment (residential deliveries).

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